Profiles and progress
Get help creating, editing, selecting, or deleting learner profiles and understanding how progress is stored.
LearnWell Support
How can we help?
Find answers about lessons, learner profiles, progress, speaking practice, subscriptions, payments, audio, and technical issues.
Help topics
Choose the area that best matches the issue you are experiencing.
Lessons and levels
Learn how lessons, units, placement tests, checkpoints, hearts, XP, and level progress work.
Speaking and microphone
Troubleshoot microphone permission, speech recognition, audio playback, or pronunciation activities.
Premium and subscriptions
Find information about Premium access, renewals, restoring purchases, billing, and cancellation.
Audio and listening
Resolve issues with voice playback, listening activities, device volume, Bluetooth, or audio interruptions.
Technical support
Get help when the app closes unexpectedly, freezes, does not save progress, or behaves differently than expected.
Frequently asked questions
These answers cover the most common LearnWell Languages questions.
How is my progress saved?
LearnWell Languages currently stores learner profiles and progress locally on the device.
Progress may be lost if the app is deleted, the device is reset, or the application’s locally stored data is removed.
Each learner profile maintains its own level, lesson progress, XP, hearts, achievements, and practice history.
How do I restore my Premium subscription?
Open the Premium or subscription screen and use the Restore Purchases option.
Make sure you are signed in to the same Apple ID that originally purchased the subscription.
Apple manages billing and purchase verification through the App Store.
How do I cancel a subscription?
Subscriptions purchased through Apple must be managed through your Apple ID settings.
- Open the Settings app on your iPhone or iPad.
- Tap your name or Apple ID.
- Tap Subscriptions.
- Select LearnWell Languages.
- Choose the cancellation option shown by Apple.
Why is speaking practice not working?
Speaking practice requires access to both the microphone and Apple Speech Recognition.
- Open the iPhone or iPad Settings app.
- Find LearnWell Languages.
- Allow Microphone and Speech Recognition access.
- Return to the app and try the activity again.
Speech recognition availability may depend on the device, language, internet connection, and Apple system services.
Can several people use the same app?
Yes. LearnWell Languages supports separate learner profiles so different users can maintain independent levels and progress on the same device.
The number of available profiles may depend on the subscription plan active in the app.
Why did I lose a heart?
Hearts are part of the learning system and may be reduced after incorrect answers in eligible activities.
The app displays the number of remaining hearts before and during lessons.
Premium features may include additional or unlimited hearts, depending on the active subscription offer.
What languages are available?
LearnWell Languages is being developed as a multilingual learning platform.
The languages and learning directions available in the current version are shown directly inside the app.
Additional languages, lessons, and learning tools may be introduced through future updates.
The app is not working correctly. What should I try?
- Close and reopen LearnWell Languages.
- Confirm your device is connected to the internet.
- Restart your iPhone or iPad.
- Install the latest available app update.
- Confirm your device has enough free storage.
Avoid deleting the app before contacting support because locally stored learner progress may be removed.
Contact LearnWell Support
Send us enough information to investigate the issue. Do not include passwords, full payment information, or other sensitive financial data.
Email support
For account, subscription, lesson, accessibility, privacy, or technical questions, contact our support team.
Support email
info@learnwellbooks.ca
Include useful details
Tell us your device model, iOS or iPadOS
version, app version, affected profile,
and the steps that caused the problem.